Appliance Versus Software for Call Recording

Generally speaking, the key driver of VoIP has been cost savings. Routing internal calls over IP networks means is free, once the IP PBX (News - Alert) is deployed. It’s also the primary factor in the growth of SIP Trunking – which brings those savings to external calls as well.

But, when you start looking at various features of VoIP systems, it’s clear that the popular ones are those that are easy to use and create business process efficiencies.

Take call recording. It’s not a new concept, but when you add it into a VoIP system, the recording process becomes simpler, and storage issues disappear. VoIP call recording also makes regulatory compliance easier and allows for the development of more effective training and coaching programs, creating more efficient operations.

So, as the VoIP market continues to thrive – even under challenging economic conditions – so, too has the VoIP call recording space, with a number of vendors touting their solutions at trade shows on the East Coast and the West. Some offer software-based solutions, while others have appliances, so the question becomes, which is better?

Of course, each business must consider its needs when looking for a solution, and many would suggest that, with the general move towards software-based solutions, that is the way to go. However, SIP Print (News - Alert) has developed an affordable VoIP call recording appliance that is says offers a powerful alternative to software.